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Partner Program

Partner with Complere

We publish what most eQMS vendors make you apply to find out — the commission, the renewal treatment, the deal-registration window, and where the services revenue lands. Read it before you talk to us.

  • 20%of first-year subscription
  • 8%on every renewal, for as long as the customer stays
  • 90 daysdeal registration on named accounts
  • 100%of your services revenue stays with you
Start a partner conversation Read the terms

Built for firms already working in regulated industries — validation practices billing GxP hours, and the systems integrators who deploy alongside them. Not for software resellers.

Our founding partners

Partners are named here, with their territory and the work they do, once an agreement is in place. Our first partner listed us before we listed them — that is the standard.

Founding partner
GxP Digital Solutions logo
Implementation partner

Mexico · non-exclusive territory

GxP Digital Solutions

Computerized systems validation

GxP Digital Solutions is a Mexico City based consultancy specializing in computerized system validation, infrastructure qualification and GxP regulatory assurance. The team supports life sciences organizations across Mexico with validation strategy, qualification and validated-state lifecycle services.

GxP Digital Solutions es una consultoría con sede en Ciudad de México especializada en validación de sistemas computarizados, calificación de infraestructura y aseguramiento regulatorio GxP. El equipo acompaña a organizaciones de ciencias de la vida en México con estrategia de validación, calificación y servicios de mantenimiento del estado validado.

The first partner to take Complere to market; they list Complere on their own site. They lead validation on their own engagements and keep those fees in full. “Founding partner” is a status, not a track — first in their market. What it does and does not include.

Their practiceValidation strategy · qualification · validated-state lifecycle

Working withLife-sciences, pharmaceuticals and medical-device organisations across Mexico

Visit their site On LinkedIn
Founding partner
Codify Solutions Enterprise logo
Referral partner

Malaysia · Singapore · Brunei Darussalam · non-exclusive territory

Codify Solutions Enterprise

Systems integration & delivery

An IT consulting and development firm based in Bandar Seri Begawan, working across system integration, custom software and mobile development.

Wu Wai Boon leads the partnership, bringing 30+ years across server-farm build-out, RFP authorship for compliance-driven industries, training delivery to large government departments, and architecture for complex government programmes — the standing that gets an introduction taken seriously in those buying rooms. His delivery experience is in regulated sectors — banking, insurance and government across Brunei and Malaysia: environments with their own audit, records and access-control regimes.

First partner in ASEAN. Those are accreditation-driven buyers — the same document-control, CAPA and training-record obligations as a GxP site. They introduce; we contract and deliver — implementation and validation on those accounts sit with Complere, which is what the referral track means. How the tracks differ.

Their practiceSystems integration · solution architecture · deployment & enablement

Introducing toPharmaceutical manufacturers · private hospital groups · government health departments

Visit their site WW Boon on LinkedIn

Why this is worth your time

Four reasons, and each one is something you can check on this page before you talk to us.

The positioning

You stop handing the platform decision to someone else

Your clients already ask which eQMS to buy; today you advise, then validate whatever they chose. As a partner you carry the platform and the validation on one account — and renewal commission is not capped by headcount.

The economics

Your services revenue is untouched

Implementation and validation fees stay 100% yours — no cut, no commission on them, and we do not compete for that work on your accounts. The subscription commission sits on top, paid monthly on collected revenue.

The evidence

You will not be selling blind

The terms, the delivery model and the validation pack are on this page, and you see the full agreement before you sign anything. So is what we do not have: no ISO 27001, no SOC 2, no certification programme yet.

The timing

The programme is still being written

Our first partner read the draft agreement, pushed back, and the programme changed because of it. Join now and the rules are still being set — with few enough partners that what you say reaches a founder directly.

Three ways to partner

Pick the one that matches how your firm already makes money. Most life-sciences consultancies belong in the second.

Referral

Referral partner

You introduce · we close and deliver

For advisors and consultants whose clients ask what to buy, but who do not want to run a sales process, carry the contract, or take on delivery work.

  • Complere contracts with the customer directly
  • 90-day registration on named accounts
  • No sales target, no minimum volume
  • No training requirement — you introduce, we take it from there
Apply
Best fit
Implementation

Implementation partner

You implement and validate · we license

For validation, CSV, and QA consultancies. You configure and validate the system for your client, and you keep every hour of that work.

  • 100% of your implementation and validation fees — not commissionable in either direction
  • Training first — your team is trained by us before you lead an engagement
  • Sandbox tenant on approval, so you demo real workflows
  • Validation pack access for your client's due diligence
Apply
Technology

Technology partner

You build it · we support the API

For platforms whose customers overlap with ours — LIMS, ERP, MES, training and document systems that a regulated quality process has to reach.

  • Developer API access
  • Joint documentation for customers you share with us
  • Commercial terms agreed per integration, not templated
  • Sandbox tenant on approval, to build and test against
  • Listed here once the integration is live
Apply

The terms, published

Across the eQMS category, almost nobody publishes this. These are settled programme positions and they will not change between this page and your agreement. Everything else — term length, notice periods, marks licence, local specifics — is in the agreement itself, which you see before you commit to anything.

TermOur position
First-year commission20% of first-year subscription value.
Renewal commission8% of subscription value on every renewal, for as long as the customer stays.
Your services revenue100% yours. Implementation, configuration and validation fees you charge your client are not commissionable in either direction: we do not take a cut, we do not pay one on them, and we do not compete with you for that work on your own accounts.
Basis and timingPaid on collected subscription revenue, monthly, after the customer's payment clears. Refunds are clawed back.
Deal registration90 days of exclusive credit on a named legal entity, from our written confirmation, renewable on documented activity. If two partners register the same account, the first written confirmation wins. The registration address and format come with your agreement.
ExclusivityNone, in either direction. We do not grant territories to anyone, and we do not ask you to sell only Complere. You are protected on accounts you register, not on a map.
Tenant accessNo cross-tenant access, ever. A partner reaches only the tenant that customer has authorised — an authorisation that is the customer's to give and to withdraw, not ours. Each tenant has its own database, so there is no shared pool to leak across; access is by named user under the customer's own role model, subject to your confidentiality terms and their data-protection agreement. Not negotiable, and it protects you as much as it protects them.
MinimumsNo volume target, no annual quota, no fee to join.

Rates above are the standard programme terms. Currency, invoicing, and local price bands are confirmed in your agreement.

Seen enough to talk?

Nine fields, no client names, and a reply within two business days — including when the answer is no.

Apply to partner Who does what, through a validation

Is this a fit?

It runs both ways: what we look for in a partner, and what we do not have yet. Weigh both before you apply.

What we look for

A regulated practice your clients already trust

  • You already bill GxP hours — validation, CSV or CSA, Part 11 remediation, audit preparation, or ISO 13485 implementation — if you will lead validation for your client. If instead you implement and deploy, and validation is scoped with us, say so on the application: we will tell you whether that split works in your market before you take us to anyone. What is not negotiable either way is a track record in a regulated industry — one with real audit, records and access-control obligations. Our commission is deliberately modest because the real money for a good partner is in the services around the deal.
  • Three or more years operating — regulated buyers check how long their consultant has existed. So do we.
  • An existing life-sciences client base — pharma, biotech, medical device, CDMO or CRO. That trust is the hard part, and not something we could build for you.
  • Inspection or audit experience — at least one client taken through an FDA, EMA or MHRA inspection, or an ISO 13485 certification audit.
  • A validation lead on your side — someone who owns the validation conversation with your client, so we review our pack together.
  • Three real opportunities, anonymised — sector, rough size, country, and what is forcing each to change. Do not send client names; they belong after an NDA and deal registration, if ever.
  • No undisclosed competing platform — we do not require exclusivity, but tell us if you already resell a directly competing eQMS.
What we do not have yet

Real gaps, named before your client finds them

  • ISO 27001 and SOC 2 — not held. If your buyers require a current certificate at first contact, we are not the right platform to take them yet.
  • A formal partner certification. Training exists and is required; certification — a written assessment, a published list of named consultants, annual requalification against each release — does not exist yet. You can tell a client your team is trained by us; you cannot yet show them an accreditation.
  • An implementation case study. Two partners, no jointly published project yet. Affiliation is not a delivered implementation, and we will not present it as one.
  • Where we are not a fit: generic IT resellers with no regulated practice, or firms whose opening requirement is territory exclusivity, white-label rights, or source-code access.

Each gap is being worked; none is promised as done. If one is a blocker for your buyers, say so in the application — we would rather say so now than have you find out in front of a client.

What you get

Concrete things, not adjectives — and a named person who answers, not a partner-portal ticket queue.

Demonstrate

A sandbox tenant

Provided on approval, so you can show a client real workflows instead of screenshots. Scope and duration are confirmed with you at approval.

Qualify

The validation pack

The per-module validation pack, under NDA, for your client's technical due diligence. Most vendors make your client ask; you will have it before the meeting. See what it contains.

Get trained

Training, before you lead an engagement

Platform administration, configuration, the validation pack and how to use it with a client, and the delivery model below. Delivered by us, at no fee. Required for implementation partners before they lead; open to referral partners, but not needed to introduce.

Before you commit

The agreement, up front

You see the full partner agreement before you are asked to sign anything or introduce anyone. The rate, the renewal treatment and the registration window do not change between this page and that document.

Most asked for
Sell · with our hands on it

We sell with you — collateral and content, under your name

Most consultancies know exactly what they would pitch and write. Almost none get to it, because every hour spent on it is an hour not billed. So we do the work, and it goes out under your name.

  • A co-branded one-page leave-behind and a longer capability overview, built per partner — we have already made these for our founding partner rather than promising them in principle.
  • For a specific opportunity, give us about a week and we prepare the pitch — their regulatory context, the objections they are likely to raise, the modules that matter to them — and we tell you what we cannot support before you walk in, not after.
  • Around one piece a month of co-authored content — a blog article or a LinkedIn post, in your market and your language. Your specialist is the author and signs off in writing; nothing publishes without it, and every regulatory claim arrives with its source attached.
  • Your independence is protected. Any piece that discusses or recommends Complere carries a clear partnership disclosure — not optional, not a judgement call. You publish from your own accounts, we never ask for access, and we share it from ours if you want the reach.
  • Prepared under your agreement’s confidentiality terms — which is why we ask you not to send client names before you sign.

From application to first deal

Five steps. None of them is a formality, and the qualification in the second one runs in both directions.

Step 01 of 05

Apply

Nine required fields, no client names. We reply within two business days — including to the applications we decline, and we tell you why.

Step 02 of 05

Qualification call

our target: within a week of your application

One conversation, both ways: your practice against the fit check above, and our gaps against what your buyers will require at first contact. If either side is not a fit, this is where we say so.

Step 03 of 05

The agreement

our target: 1–2 weeks once terms are agreed

You receive the full partner agreement before you sign anything or introduce anyone. The rates, the registration window and the published terms do not change between this page and that document.

Step 04 of 05

Training and sandbox

our target: about 2 weeks

Implementation partners are trained by us before leading a client engagement; referral partners can take the same training but do not need it to introduce. The sandbox tenant is provisioned on approval.

Step 05 of 05

First registered deal

Register a named legal entity — the address and format come with your agreement. Protection runs for 90 days from our written confirmation and renews on documented activity — and from here the commission terms above apply.

The timings above are our working targets, not commitments and not a track record — we have very little history to go on yet, and the pace depends on your team’s availability as much as ours. Treat them as a planning guide and ask on the qualification call for a date against your own calendar.

Apply to partner

Read the fit check first. We reply to every application, including the ones we decline, and we will tell you why. If something here does not fit how your firm actually works — the tracks, the way the split is drawn, the registration window — say so in the application: the terms have already moved once because a partner pushed back.

Not seen the platform yet? Start with the platform overview or request a demo — it is easier to judge the fit once you have seen what your clients would be running.

Partner application

Nine required fields · we reply within two business days.

Required. Country and years operating are optional — useful context, but not how we qualify you.

Your answers go to Complere's founders and are used only to assess and respond to this application. We do not sell them, and we do not approach the opportunities you describe. See our Privacy Notice for how we process, store and delete enquiry data, and your rights over it. Please do not send client names — describe opportunities without identifying anyone.

Who does what, through a validation

The delivery model, published rather than negotiated per engagement. One rule shapes the whole table: the customer is Accountable on every validation row. Under EU GMP Annex 11 and GAMP 5 the regulated company owns the validated state of its computerised systems; that accountability cannot be bought from a vendor or delegated to a consultant. What a partner and a vendor can carry is the work and the evidence.

R Responsible — does the work · A Accountable — owns the decision and signs · C Consulted — input required before sign-off · I Informed — told once done

ActivityCustomerPartnerComplere
Supplier qualification of ComplereAR — coordinates the qualification and reviews our answersR — we complete the questionnaire, supply the evidence, and answer findings
IQ / OQ executionARC — protocols ship with the pack; execution is a human activity
PQ / UATA RCI
Product defect investigation and product CAPAIIA R — the defect, its root cause and the fix are ours
Release-impact assessmentACR — we state what changed and what it touches, ahead of the release
Platform infrastructure, hosting and availabilityIIA R — our platform, our estate, our responsibility
Show the full matrix — all 27 activitiesHide the full matrix
ActivityCustomerPartnerComplere
Platform infrastructure, hosting and availabilityIIA R — our platform, our estate, our responsibility
Backup and disaster recovery of the platformIIA R — we run and test it; targets are set in your contract
Environment provisioning and AWS region selectionA — your data-residency decisionCR — we provision in the region you choose
Platform security controls and patchingIIA R
Supplier qualification of ComplereAR — coordinates the qualification and reviews our answersR — we complete the questionnaire, supply the evidence, and answer findings
User requirements (URS)A RCI
Configuration specificationARC
Validation plan and risk assessmentARC — VMP and RA templates ship with the pack
Data migration — extraction, mapping and loadARC
Migration reconciliation and its approvalA — the customer approves the reconciliationRI
IQ / OQ executionARC — protocols ship with the pack; execution is a human activity
PQ / UATA RCI
Deviations and failed test scriptsARC — escalate to us where the cause looks like a product defect
Product defect investigation and product CAPAIIA R — the defect, its root cause and the fix are ours
Security incident affecting the platformA for their own responseIA R — investigation, containment, and notifying you and the customer
Availability incidentIIA R — restoration and status communication
Data-integrity event in a tenantAR — investigate with the customerR where platform behaviour is implicated
Traceability review and approvalARC
Validation Summary ReportARI
Go-live authorisationA RCI
Release-impact assessmentACR — we state what changed and what it touches, ahead of the release
Vendor regression testing of the platformIIA R — our release, our regression suite
Customer-specific regression after a releaseARC
Change controlA RCI
Periodic reviewARC
Inspection and audit supportA RR — front line, in the roomC — evidence, architecture answers, escalation to a founder
Record retention and archivalAIR — the platform retains records per your contracted terms

Response and restoration targets sit alongside this table in your agreement, graded by severity — a production outage and a cosmetic defect do not carry the same clock. Where a customer has no implementation partner, the Partner column falls to Complere or to the customer, agreed in the statement of work. Nothing in this table transfers regulatory accountability away from the regulated company.

Partner questions, answered

Who owns the customer relationship and the contract?

Two contracts, not one. Complere contracts with the customer directly for the software subscription, and invoices it. An implementation partner contracts separately with that same customer for implementation and validation services, invoices those itself, and keeps the fees in full. Referral partners do not contract with the customer at all — they introduce, and we carry the whole relationship.

Under every track, a partner can access only the tenant that customer has authorised. Acceptance of services deliverables, professional liability for that services work, and dispute handling sit in the services contract between you and your client — not with us. Renewal commission treatment after a partnership ends is set in your agreement; ask for it before you sign.

What does “founding partner” actually mean?

It means you were the first partner in your market, and that your experience shapes the written programme while it is still being written: the agreement, the registration rules and this page all move when a founding partner pushes back. It is per region, so there can be a founding partner in Mexico and another elsewhere, and it sits alongside your track rather than replacing it. You are named on this page, with your territory and the work you do, for as long as the partnership runs.

It is not equity, exclusivity, a board seat, or a better commercial deal — founding partners are on exactly the same published rates, registration window and terms as everyone else. It records who was first; it does not rank you above partners who join later, and it is not something later partners can be sold.

Can I partner with Complere if I already resell another eQMS?

Tell us in the application. We do not require exclusivity, but a partner carrying a directly competing platform creates a conflict we would rather discuss openly at the start than discover in a deal.

Which regions can Complere be deployed in?

You select the AWS region at provisioning. Each customer tenant has its own database, so data residency is set per customer rather than per platform. Tell us where your clients need their data to sit and we will confirm the region at provisioning.

Who owns the content you write for us, and does it say Complere wrote it?

The content is yours. It publishes under your consultant's name, on your channels, and you own it outright — including if the partnership ends. We draft from your team's own arguments — in a working session, or, if their diary is full, from what your firm has already said publicly with your specialist correcting anything wrong — so the position in the piece is genuinely theirs and they can defend it in a client meeting. We do not add Complere claims to it. One rule applies everywhere: any content that discusses or recommends Complere carries a clear partnership disclosure. That is not optional and not a judgement call.

What if we disagree with a draft?

Then it does not publish. Approval is written and it is yours — there is no version of this where something goes out under your name that you have not signed off. You can also change it however you like; it is your byline, not ours.

How many partners are you signing?

Few, deliberately. We are a small team and a partner we cannot support is worse for both of us than a partner we never signed. If we are at capacity in your market we will say so rather than sign you and go quiet.